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<h1>Problem Solving With Six Sigma Root Cause Analysis</h1>

This is applicable all the more so for businesses that just
cannot afford to keep solving the same types of problems over and
over again and deriving satisfaction from such dubious
achievements. So what is the right approach to problem solving?
Well, for that you just need to have a look at the time-tested Six
Sigma root cause analysis tool that stresses locating and
eliminating the root causes of the problem rather than finding
quick-fix solutions.
In effect, it basically helps businesses to find long-lasting
solutions for all types of problems that occur repeatedly when left
unchecked in their natural state. For better understanding, let us
discuss how exactly does the Six Sigma root cause analysis tool
helps businesses to find the most appropriate solutions.
Defining and Measuring the Problem
The first step in the root cause analysis process deals with the
identification and measurement of the problem. In this step, all
the various aspects are considered such as when exactly does the
problem occur, where exactly it occurs, what damage potential does
it have, why exactly does the business needs to solve the problem
and how will the business benefit by solving the problem.
All this is usually done by comparing the VOC (Voice of the
Customer) that represents customer expectations and the VOP (Voice
of the Process) that represents what customers are currently
receiving. Using this approach helps businesses to devise effective
solutions that are in line with customer needs and
requirements.
Finding the Root Causes and Devising Effective Solutions
After identifying the problem, the next step deals with finding
the root causes and also understanding their relationship with each
other. This is usually done by collecting sample data related to
the problem and consequently using the root cause analysis tool for
finding the main factors responsible for the defined problem.
This step also deals with finding the most appropriate solutions
that not only solve the given problem, but also ensure that the
problem does not reoccur in the near future. Usually multiple
solutions are suggested and put through advanced simulation tests
to check their applicability.
From among these, the solution that best fits the bill is
selected for final implementation.
Implementing and Controlling
A business may have zeroed in on the most appropriate solution,
but its responsibilities do not end there. It's because the
business still needs to implement the solution and put in place
control systems that will help in verifying the success or failure
of the implemented solution.
It is only when the implemented solution passes the control
tests can the business claim success for its problem solving
initiatives.
Problems are inherent to business processes, and no tool or
technique can ever claim to eliminate the occurrence of new
problems. Six Sigma root cause analysis is preferred because it at
least ensures that existing problems do not reoccur and are
resolved in the most appropriate manner.

<div>Author Info 
Tony Jacowski is a quality analyst for The MBA Journal. Aveta
Solutions - Six Sigma Online (
<a target="_new" href="http://www.sixsigmaonline.org">http://www.sixsigmaonline.org</a>)
offers online six sigma training and certification classes for six
sigma professionals such as, lean six sigma, black belts, green
belts, and yellow belts.
</div>

Article Source: <a href="http://www.innoarticles.com" title="Your #1 Source For Quality Articles">InnoArticles.com</a>
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